Skills & instructions

Reusable playbooks and house rules that every project follows.

Instructions

House rules the workspace always follows. Tone of voice. Currency and date format. Things to always or never do. Set once, applied everywhere.

Skills

A Skill is a repeatable procedure written down: how your reports are structured, how support tickets get categorised, how a venue change is handled. Any agent that needs it reaches for it.

Recording a skill

Record your screen while narrating what you are doing once. Kryttle turns the recording into a written procedure you can read, correct, and share with the team.

Instructions, files or a Skill? Instructions for always-on rules. Files for reference material. A Skill for a procedure with clear steps.